Online Community Network Coordinator

Job description

Position Summary

We’re doing our part to address the dual crisis of pain and addiction. Do you want to help?

As part of the National Institutes of Health (NIH) Helping to End Addiction Long-term® Initiative, or NIH HEAL Initiative®, we’ve created the PURPOSE Network, a digital platform to connect pain researchers. PURPOSE stands for “Positively Uniting Researchers of Pain to Opine, Synthesize, & Engage”, and that is exactly its goal: to connect pain researchers across the continuum of pain research, from all disciplines and at all career stages.

This position is through Neurovations Education, which was formed by Eric Grigsby and is part of Neurovations, a patient care and innovation company founded in 1992. Neurovations provides the best care for every patient we see- every day. Today, we are a national leader in medical device and pharmaceutical innovation, clinical research, pain, and neuroscience education, and community health through our non-profit Foundation, HealthRoots. Our unwavering mission is to inspire hope and to contribute to the health and well-being of our patients and communities through integrated clinical practice, research, and education.

The PURPOSE Network is a digital platform that:

  • Provides a centralized community for research trainees and researchers across the continuum of basic, translational, and clinical research,
  • Offers ongoing webinars and training opportunities,
  • Delivers weekly network digests via email,
  • Enables multidisciplinary collaborations when developing grant applications, and
  • Aggregates information around pain research, funding opportunities, and the HEAL Initiative

The PURPOSE Network will also host an annual meeting for NIH early-stage investigators and NIH funded mentors.

The Network supports the NIH HEAL Initiative’s goals of:

  • Promoting multidisciplinary collaborations among pain researchers
  • Supporting new investigators,
  • Identifying innovative treatments to manage pain
  • Helping persons with chronic pain, and their family members, to thrive

About the Position

Under the general supervision of the Managing Director of Education, the Community Network Coordinator will be responsible for building, growing, nurturing, and managing an online community for researchers.

The Community Network Coordinator will handle various roles and must be able to multitask. They will be an active online administrator, and will come to know the inner-workings of the platform like the back of their hand. They will play a pivotal role in helping the Network to become the go-to destination for professional content, resources, and community support.

The ideal candidate thrives on connectedness, belonging, mission, and meaning, particularly when performing their work. They are proficient with digital publishing, time management, copywriting, and familiar with a variety digital media. They have exemplary customer service skills, and an ability to interact with key leaders in academics, research, industry and government administration.

Duties of the Community Network Coordinator will include, but are not limited to:

  • Actively participate in the creation of content (including assets, events, webinars, and written posts) and messaging to be published through the platform.
  • Provide technical assistance, troubleshooting, and general support for users
  • Foster engagement and cultivate community growth
  • Monitor and moderate user-generated content
  • Ensure that all the information displayed on the site is relevant, up-to-date, and verified
  • Organize, document, develop and communicate sources of value and utility to users
  • Monitor user engagement, set community guidelines, and report on measures of traffic, user contributions, and participation
  • Act as liaison between the Network users and the rest of the team
  • Develop an editorial calendar, and coordinate content production elements
  • Participate in Network events, including regular webinars and an annual conference
  • Other duties, as assigned

Out-of-state travel will be required, multiple times per year.


· Exceptional English writing skills in a personable yet professional tone

· Excellent written, verbal, and interpersonal communication skills

· Strong time management skills and experience organizing multiple tasks and deliverables in a fast-paced environment

· Experience working in a user experience, community management, customer support, or customer success role

· Relevant experience in online communities and coding (HTML, CSS)

· Proficient with Microsoft Office suite, Google Suite. Experience with Adobe Creative Cloud (Photoshop, Illustrator, InDesign) is a plus.

· Experience with content management systems and customer relationship software (such as WordPress, Salesforce, Hivebrite)

· Education: Bachelor’s degree in hospitality, public relations, management, or related field is a plus.

This program is supported by the National Institute of Neurological Disorders And Stroke of the National Institutes of Health. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.

NIH HEAL Initiative and Helping to End Addiction Long-term are service marks of the U.S. Department of Health and Human Services.

Job Type: Full-time

Salary: $50,000.00 – $70,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:

All employees are regularly tested and offered vaccines.

Work Location: One location

At Neurovations, we fundamentally believe in diversity and inclusion in our workforce, in our decision-making and in how we care for patients.  We celebrate all of our employees and believe this is critical for innovation and to achieve the best care for every patient. 

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